Foundation for Arable Research
Ask FAR AI
FAR (Foundation for Arable Research) is a research, development, and extension organization funded by New Zealand arable farmers. Their website hosts an extensive collection of thousands of research reports and extension documents, covering the cultivation and harvesting of over 40 different crops.
The Challenge: While the website is a treasure trove of valuable information, navigating it can be daunting, especially for growers seeking specific data quickly. Despite continuous improvements to search functions and tagging, users often encounter lengthy lists of documents, rather than targeted, seasonal information for specific crops and issues. This creates a frustrating experience for growers who need concise answers without wading through lengthy reports.
The Solution: By integrating Caitlyn, our Generative AI platform, into the FAR website as ‘Ask FAR,’ we’ve empowered growers to access the precise information they need, quickly and effortlessly. This solution aims to transform the website from a complex repository of documents into the go-to resource for all arable farming needs.
FAR anticipates that this innovation will drive higher engagement and improve the uptake of their research and extension materials. In turn, this will enhance the return on research investments and simplify the lives of levy payers.
Seemless Integration
Caitlyn has been implemented as ‘Ask FAR’. She seamlessly integrates into their website, adhering to FAR’s brand guidelines and featuring responses in a relevant tone of voice to their industry.
Private and Secure
All data is securely housed within FAR’s own AWS account, with encryption protocols in place to meet stringent industry regulations. Access is tightly controlled through user permissions and authentication measures, safeguarding the privacy and security of sensitive information
Guardrails
To ensure Caitlyn delivers accurate, reliable, and industry-compliant information, robust guardrails have been implemented. Caitlyn is specifically trained to avoid endorsing particular companies or products, reflecting FAR's commitment to impartiality.
Accurate Responses
Caitlyn’s responses include citations with direct links to the original sources, empowering users to verify information and conduct further research. Important details are prominently highlighted, enhancing transparency and trust in the provided information.
User Insights
The Insights Dashboard, powered by AWS QuickSight, provides FAR with valuable data, including anonymised transcripts of Ask FAR AI conversations, user satisfaction analysis, and sentiment analysis of interactions. This comprehensive overview enables FAR to continually refine and enhance their AI-driven customer service, ensuring they consistently meet and exceed user expectations.