Unlock the power of your data
with Generative AI
Enhance employee productivity and elevate your customer experience
with the capabilities of Generative AI.
Caitlyn, our Gen AI platform, combines generative language models with Retrieval-Augmented Generation (RAG) to unlock insights from your own data sources – be it customer interactions, domain knowledge bases, or internal documentation.
Access your data like never before.
By integrating Caitlyn, you can enhance your offering with real-time, contextual responses tailored to each user’s unique needs. Stay ahead of the curve by providing personalised experiences that delight customers and drive engagement. Streamline workflows, automate customer support, and expedite decision-making processes – all while ensuring your sensitive data remains secure within your infrastructure.
Contact our team to explore where Caitlyn can make the most impact in your organisation.
The Benefits of Caitlyn
Private & Secure
Retrieves from your proprietary data sources, ensuring sensitive information never leaves your environment.
Enterprise-grade security measures protect against unauthorised access.
Seamless Integration
Integrates with existing applications and workflows via API.
Customisable interface for a tailored experience.
Verified Responses
Caitlyn provides citations with direct references to source material ensuring transparency and integrity of responses.
Guardrails
Built-in safety rails to prevent bias and steer clear of inappropriate or irrelevant results.
Why Caitlyn
Unlike generic out-of-the-box solutions, Caitlyn is meticulously tailored to your business needs through a hands-on approach by our expert developers and AI consultants. Our team integrates Caitlyn seamlessly into your website or application, then fine-tunes her rigorously to your specific data, ensuring the most relevant and accurate responses and maximising the value from your data. This process is continuously refined to guarantee the best possible results.
Additionally, if you need new features and further customisation, there are no support queues; we’ve got you covered.
Caitlyn offers the best of both worlds, a rigorously tried and tested solution, expertly customised to your business. It just works.
Common Use Cases
 |  |  |  |
| Virtual Agents | Conversational Analytics | Personalisation | Productivity |
| Unlock valuable knowledge for customers Handle common internal questions Customer service | Customer sentiment analysis Conversation insights | Product recommendations Personalised feeds, dashboards | Intelligent document processing Content creation Workflow automation |
How Caitlyn works
Caitlyn uses Retrieval-Augmented Generation (RAG) to become an expert on your unique organisational and industry knowledge.
A LLM (Large Language Models), such Anthropic's Claude, then quickly generates an accurate response in your chosen tone of voice or format.
RAG combines the strengths of both generative AI and retrieval AI by allowing large language models (LLMs) to tap your own knowledge base whilst keeping your data safe and secure.
Caitlyn can be used with the latest leading edge models.
Generative AI Use Cases
InsureTech
Example: Motor Vehicle Insurance
Lengthy and complex insurance policy documents can make it extremely difficult for customers to easily understand the details of their coverage and eligibility for making claims.
Research
Example: Applied Research Organisation
Searching large database of documents can be challenging due to the vast amount of information, complex terminologiy, lack of context and structure, and the need for advanced search techniques to effectively retrieve relevant and accurate results.
FinTech
Example: Mortgage Brokers Firm
Mortgage brokers have to stay up to date with policies from different vendors.The time-consuming nature of tracking constantly evolving guidelines can lead to errors, inefficiencies, and potential compliance issues.