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Improve efficiency, get better bang for your people
It’s no surprise that 67% of attendees surveyed at the recent AFNC18 cited organisational efficiency as the most pressing issue they were facing. Cumbersome processes not only make our jobs less enjoyable, but they stand in the way of survival and scalability.
Efficiency is not just a bottom-line dollars and cents game these days, difficulty finding and attracting the appropriate skilled workforce is just as much of a driver. As we front-up to the reality of a tightening labour market, we need to seek alternatives that can supplement our labour force.
Forward thinking associations know the smart money is on technology, taking advantage of the capabilities solutions in this domain offer is key to growth and efficiency. And automation and integration present significant opportunities to build efficiency and robustness into your processes. One of the most common observances we see with the associations we work with, is manual data entry between disparate systems – it’s error prone and time consuming.
Is this really the best use of your valuable resources?
It’s not simply a case of purchasing some software. If you’re going to get the most out of your technology, choose carefully. Use as few tools as possible and make sure that the ones you pick are definitely the right fit for the way you operate.
80% of the respondents to our survey use membership management software and/or have an online portal for their members. That said, a large portion were unhappy with what they had, either from a usability perspective or in the way their software tools worked together.
If you’re underway with a review of your systems or are about to, here’s a quick check-list of what you should be looking out for when evaluating your options:
Does it support flexible workflows and changes to processes? Or does it push you into a very rigid way of working.
- Can it be Integrated (API)
It's essential for modern software to have a good, well documented API so that if you need to connect it to other systems, the ability is there to do so.
When questions, issues, or requests for changes come up, do they have responsive and expert support? Or is it outsourced support that just pushes you towards an FAQ?
- Ease of Use
This is often hard to gauge until you try the system. Is it bloated with features and cluttered with controls you don't need? You want something simple that members of your organisation can use without a training manual.
The tools should be accessible across desktop and mobile devices, ideally cloud-based and not tied to any one platform or OS. That means you have the freedom and security of being able to access them anywhere.
Adapt or die
Sometimes inefficiency can creep up on us if we neglect to adapt to the changing environment. When this happens, it can feel like an immense effort is required to evaluate and implement remedies.
It's true, hard work is often needed but it is also rewarding and the alternative is much worse. At some point your organisation must adapt to the modern landscape otherwise you face the very real risk of being unable to grow, offer value or most importantly remain relevant.
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If you think custom software might be the man for the job take a look at this article…Mitigating Risk in Custom Software Development